Waggy's Return Policy

We believe our costumes and products must live up to your highest expectations. And our service must live up to the quality of our products. Our staff are always happy to advise and help our customers select the best products to suit your requirements.

If for some reason, you need to return part or all of your order, it's easy! Simply follow the instructions outlined below. All returns are acknowledged by email or mail and refunds will be credited to the original payment method.

• Unopened returns within 7 days of your received date we'll give you a full refund of the product value minus postage. Costumes are delivered in reseal-able packaging and may be tried on for size. Costumes must be returned in the same condition as at dispatch and must be in a re-sellable condition. Note that this doesn’t apply to eyelashes, tights, wigs or masks. Please check more details on the “we will not refund” paragraph. Should an item be returned and received after 7 calendar days, we will have no obligation to refund. A 20% restocking fee will be applied to all products which are web exclusive i.e., (WE) at the end of the reference number.
• Satisfaction If you are not entirely satisfied with an order, please contact the goods for either replacement or a full refund.
• Faulty Products Should a product be faulty, you should let us know immediately as we will happily refund or exchange it for you. You should let us know as soon as possible via email within 7 calendar days from the date of delivery or, where this was not apparent on reasonable inspection, within 7 calendar days after discovery or 28 calendar days after dispatch by us, whichever is the earlier.
• We will not refund items without a returns number; items that have been used, cleaned, damaged or soiled; items returned without full packaging; items must be odour free, including the smell of smoke and perfume; please note we cannot refund makeup items, eyelashes, tights, wigs or masks. Some costumes have sealed wigs in such cases if the costume is not appropriate do not open the wig as once opened refunds can not be given.
• Instructions for returning goods Before sending the parcels back to us please phone us for a Returns Authorization Number which you can get by contacting Waggys Customer Service team: Monday-Friday 11am to 5pm G.M.T., or e-mail and we will make arrangements with you to return. You will need to confirm your name, order number and postcode, so please have these available if you phone. You also need to include this returns number with your parcel back to us as failure to do so will result in delay of any refund.

May we please ask you to additionally note:

• Liability We shall be under no liability in respect of any defect arising from fair wear and tear, negligence, abnormal working conditions, wilful damage, misuse or alteration or repair of the ordered goods without our approval.
• Disputed items Any returned goods that we receive which are outside of this Returns Policy will be defined as 'Disputed'. Such Dispute items will not be refunded or exchanged and a reason for this decision will be provided. We are happy to re-ship such Dispute items back to you at a cost to yourself; otherwise they will be destroyed within 91 calendar days from their receipt back to us.
• All refunds will be subject to a 25% restocking & handling fee plus the packing and postage costs incurred when originally shipping your order out.
• Late Delivery  If the order arrives too late for your party, you can return them in the normal way and if we are at fault, we will refund all postage costs. A reason why we may not be at fault is that you have selected to use first class post, when you should have used Express delivery or you were absent during delivery, in this case a 25% handling charge will be applied.
• Product Images & Descriptions Please note that all the images of products shown on our website are used with the permission of the Trademark/Copyright Owners. We at Waggy's, try our best to keep our costumers aware of the products purchased by depicting the products and describing them as up to date as possible. However Waggy's will not be held responsible for any missed perception the costumer may have on an items representation. It is noted that the manufacturer’s hold the right to change a product specification at any time without notice.

If you are returning a package please use recorded post or obtain a certificate of posting for your own protection please note proof of Dispatch is not proof of delivery, So always make sure you send back recorded royal mail first class, so you have some thing to fall back on and get money back if item is lost in the postal system, Waggy's is not liable for any astray items lost in the post.

This does not affect your statutory rights as a consumer.