Waggy's Return Policy

We believe our costumes and products must live up to your highest expectations. if for any reason they don't live up to this, please get in touch within 1 days of receipt of goods. We are always happy to advise and help our customers select the best products to suit your requirements.

If for some reason, you need to return part or all of your order, it's easy! Simply give us a call to let us know to expect the goods back, then send them back with the original receipt via recorded delivery so they can be tracked, untracked items can easy get lost in the post, and waggy's can not refund lost in the post items. refunds will be credited to the original payment method.

• Returns must be sent back within 48 Hours of your received date we'll give you a full refund of the product value minus postage costs. Costumes must be returned in the same condition as at dispatch and must be in sellable condition. This doesn't apply to eyelashes, tights, wigs or masks. Should an item be returned and received after 48 Hours, we will have no obligation to refund.
• A 20% restocking fee will be applied to all products.
• Satisfaction If you are not entirely satisfied with an order, please contact us for either replacement or a full refund of the item only on return of the goods.

• Faulty Products Should a product be faulty, you should let us know straight away as we will happily refund or exchange it for you. You should let us know within 5 Hours of the of delivery or we will not be obliged to exchange or refund in any way.

• We will not refund If an item doesn't come back, items lost in the post will not be refunded, so we advise that you send all items back by track and trace mail.
• Or if an item looks warn, or is damaged through your own fault.

• Liability We shall be under no liability in respect of any defect arising from wear and tear, negligence, wilful damage, alteration or repair of the ordered goods without our approval.
• Disputed items Any returned goods that we receive which are outside of this Returns Policy will be defined as 'Disputed'. Such Dispute items will not be refunded or exchanged and a reason for this decision will be provided. We are happy to re-ship such Dispute items back to you at a cost to yourself; otherwise they will be destroyed within 91 calendar days from their receipt back to us.
• All refunds will be subject to a 20% restocking & handling fee plus the packing and postage costs incurred when originally shipping your order out.
• Late Delivery  If the order arrives too late for your outing, you can return them in the normal way and if we are at fault, we will refund for the item and our postage costs. A reason why we may not be at fault is that you were absent during delivery, in this case a 20% handling charge will be applied.

If you are returning a package please use recorded post or obtain a certificate of posting for your own protection please note proof of Dispatch is not proof of delivery, So always make sure you send back recorded royal mail first class, so you have some thing to fall back on and get money back if item is lost in the postal system, Waggy's is not liable for any astray items lost in the post.