FAQ

The information provided here is designed to help you get the best out of waggys fancy dress site. If you still have a question, please Contact Us

Delivery Information

Please click here for all our delivery information

Visit Waggys in person
You are welcome to come and view any of the stock we have, please click here to see what we have in stock, and then phone to arrange a viewing of anything you like - Our normal office opening hours are Monday to Friday, 10.00am to 7.00pm. See what our customers have to say about us in our VISITORS BOOK: you'll be amazed at who visits us!

Not all items on this site are stocked, so please call us before coming.

Can I rent a costume?
No, we used to do hire, but now our costumes are so cheap we just sell them, if you only need it for one occasion, then why not sell it on eBay once you have done, you never know you may get more than your money back!

How can I pay for goods and services over the web?
We accept Visa, Visa Delta, Visa Electron, MasterCard, Maestro (Switch), Solo and American Express. Like any other shop we require full payment for all purchases and transport costs before goods can be released. All payments are done via paypal at the moment, an invoice can be sent out for you to pay for goods via credit card. We can not take payments over the phone.

Paying by Cheque
We accept company and personal cheques. These will need to be cleared before we dispatch the goods: this usually takes a minimum of three working days. Please do not send cash for mail order purchases.

Product Variations
Because of our large range and the nature of our product, we cannot guarantee that all items are immediately available. We will let you know if any of the items you have ordered are not in stock. Because of the type of products we offer, there can be minor variations in colour and style.

Instructions for Returning Goods
You may return any item from your order as long as you follow our returns policy, in our terms and conditions
Please note before returning anything you must contact us so we know to expect the item back, all items must be sent back within 48 hours of receipt, and must be sent back via a tracked service, any item lost in the post can not be refunded.

Your rights to cancel
You have the right to cancel an order but we will not refund the packing and postage charges if the goods have already been processed for shipping. Please refer to our Returns policy above.

Eye accessories

These are NOT intended to correct any defect of sight and are intended only for cosmetic use. It is essential that you read and understand the instructions supplied with the package before using these accessories.

By purchasing Eye Accessories from us you are agreeing that:

You Do not Suffer from any of the following:

Any Eye Infections (e.g. Conjunctivitis)
Any Corneal Condition (e.g. Keratitis)
Any allerfic eye conditions (e.g. Hay Fever)
Any Chronic eye conditions (e.g. Glaucoma)

That you intend to use the Eye Accessories for cosmetic colour change purposes and not to correct any defect of sight or refractive error.

That you will read the instructions clearly and follow the giode for safe wearing, removal and care of your new colour eye accessories

That you will immediately remove your colour eye accessories if you experience any undue irritation, discomfort, excess watering or redness of eye

If you have any issues please contact us on 01924249137

That you understand the need for regular periodic check-ups with an eye care practitioner

That you are over the age of 18

You understand and acknowledge that Edit Colour Eye Accessories are not classified as medical devices are are governed by the EU Cosmetics ophthalmogist, they are only considered suitable for those with normal healthy eyes who can confirm all 7 statements' above to be true and accurate.

IMPORTANT - If you are in any doubt what so ever as to whether Edit Colour Eye Accessories are suitable for you please consult your own medical or eye care practitioner.

Please note: cosmetic eye were can not be refunded or returned if opened.

Is your web site secure?

Yes we like to make sure that all transactions are done securely via paypal secure server, this way we know that all your details are kept safe and secure, and no part can be seen or used in any way by any one other than yourself. We do not hold any personal information about any of our customers in any way.

How can I tell if an item is in stock?

All our site is updated by hand, so some items may be out of stock at the time of ordering, if you require more info on this please phone 01924249137 or email info@waggysfancydress.co.uk

I do not know what size to order, what do you recommend?

We try our best to mark up the sizes as they are, if you click on the picture of the item you are looking at the full size info should pop up with the image. if your still in doubt please give us a call.

How long will my order take to arrive?

We try to ship all orders the next day of receipt (excluding weekends and Bank Holidays) if placed before 11.am. Therefore and depending on your chosen delivery SIZE, you should typically expect receipt within one to four days.

In times of peak business throughout the year and especially Halloween and Christmas, shipment may take a little longer to arrive.

Do you accept the Euro or other International currencies?

Yes. Although all prices are published in UK Pounds Sterling, if you checkout with paypal, you will be given the price to pay in either UK Pounds Sterling, or the currency of where you live.

The price of a product I have just bought is now lower. Can I have a refund?

All prices are correct at time of publication. we reserve the right to change, or amend any price at any time without notice or refunds.

Since I last looked, the price has gone up. Can I buy at the old lower price?

Prices vary for many reasons weather that be higher or lower, the price you see is the price you pay.

Can I order two or more costumes to try on and return unwanted ones?

In honesty, although we appreciate reasons for this requirement, not only does this process cost us in administration time, but additional banking charges to accept the order and then process a refund. As such we do not proactively invite this style of shopping, and so a re-stocking fee of 20% will apply to all costumes sent back, and the P&P will not be refunded.

Can I cancel an order if it is no longer required?

Yes. If the product has not been shipped, simply telephone us in the first instance and then send a confirmation email. We will cancel the order with no charge to you with all moneys being refunded in full. If however the goods have left us, then you may still cancel the order up to 2 calendar days from receipt of goods. So long as they are returned (at your own cost) and we are informed within 2 days, we will happily refund the cost of the goods, excluding shipping.

What if the product is faulty?

Should a product be faulty, you should let us know immediately as we will happily refund or exchange.

What are the rules and how do you manage on VAT?

All the prices in the store are shown exclusive of VAT where at the prevailing rates. Please see our delivery page for more on the vat and postage.